Overview
At Websites Gurus, we strive to deliver high-quality web services that exceed your expectations. However, if you are not satisfied with our work, we’re here to help. Please review our refund policy below:
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
- If the project has not yet commenced after payment is made.
- If you cancel the project before significant work has been completed (as determined by the project timeline).
- If the deliverables do not match the agreed-upon project specifications outlined in the contract.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the project is canceled after final approval and delivery of completed work.
- For delays caused by client-side issues, such as lack of communication or failure to provide required content or materials.
- For dissatisfaction arising from a change of mind after the agreed-upon design has been delivered or approved.
3. Refund Process
If you believe you are entitled to a refund, please contact us at info@websitesgurus.com with your request, including details of the project and reason for the refund request.
- Refund requests will be reviewed within 14 business days.
- If approved, refunds will be processed within 14 business days via the original payment method.
4. Partial Refunds
In cases where work has been partially completed, a proportional refund may be offered based on the amount of work delivered.
5. Contact Us
If you have any questions about our refund policy, please don’t hesitate to reach out: info@websitesgurus.com
This refund policy is designed to be fair and transparent, ensuring both client satisfaction and respect for the work invested by our team.